Centennial Marketing Group Helps Boosting Business

If your company is looking for effective marketing solution especially through virtual personal assistant service then Centennial Marketing group can help. You can get virtual personal assistant service from centennial marketing group, which helps boosting business. There are different services associated with Centennial marketing group cmg.

Now you must be interested to know about the array of services provided by Centennial Marketing Group. For the right choice of solution for your business you will get several departments to cater to the need. The departments, which will help you are customer service, email, web chat, shopping cart, reporting service, technical support, quality monitoring, order processing, direct mail, studio service, customer acquisition and search engine optimization. 

The outbound teleservices also look after the customer requirements. The different teams in outbound teleservices are Direct Sales (Telesales), Market Research, Customer Relationship Management (CRM) and many more. 

This company, centennial marketing cmg has very efficient teleservices and data driven print solution. These help the business to run in a much smoother way. There cannot be any better business outsourcing solution available in the market. This company also lets your business grow in a much faster way. 

Centennial marketing cmg has assisted Fortune 500 groups for their growth. They provide cross media communication in a personalized form. You can always grow your business with this company. This company goes that extra mile for the growth of your company.

24/7 Customer Service Offers Bigger Platform to Call Centers

An in house customer service call center has its own benefits. The call center gets a chance to maintain a steady business relationship with clients at any point of the day. Offering 24/7 support boosts credibility from the client’s side. It shows that the call center service provider is committed to the solutions of all the business requirements of its client.  Centennial marketing group knows what can keep the clients happy. In fact, their relationship with customers depend a lot on a seamless 24/7 customer service. 

Customers always look for effective service. If they do not get it, it will be difficult to retain them as long term customers. They pick up the phone and call up the service provider for help in any difficult situation. The purchasing orders are needed to be acknowledged quickly. After all, sales should flow in. Clients place purchase orders from client. It is the client’s responsibility to see that all their problems are addressed properly. Clients get the assurance that they meet the expectations of delivering proper service to the customers. Clients can keep on placing purchase order constantly through the call center. It is necessary to be always ready to accept the challenge. This helps clients in improving business relationship with customers. Centennial marketing cmg helps in a smooth order processing service throughout the day.

Different Offices of Centennial Marketing Group Located in Financial Hubs of the World

Centennial Marketing Group has its offices located in different cities in around the world. All the offices are strategically located to optimize the benefit of its clients. The head office of Fusion CMG is in Montreal, the second largest city in Canada. The Canada operation already has 250 workstations with over 400 employees. A populous metropolitan like, Montreal can offer abundant skilled and experienced professionals. This is a place where most of the people speak English and French. So, it is never very difficult to have resource for both outbound and inbound processes in languages like, French, Spanish or English.

The US office of Centennial Marketing cmg is in Jersey City in New Jersey. This multi-dimensional city is an industrial, commercial, manufacturing hub and also a transportation and distribution center. This center also enjoys different strategic advantages. 

The India offices of Centennial Marketing Group are located in Kolkata. There are two offices operating simultaneously. This populous metropolitan in India is a reservoir of a huge number of skilled professionals. Kolkata center is definitely a major strength area of Centennial Marketing cmg company. Around 700 employees work in the to Kolkata centers of the company. 

The Philippines office is based in the city of Pasig. The fact that this city is one of the emerging industrial and commercial hubs of the country, works in favor of the company. At least 160 employees work in this office and strengthen the work process of Centennial Marketing Group.

Centennial marketing’s Interactive Voice Response for Effective Inbound Service

Customer’s satisfaction is the prime concern of an interactive voice response process. This service is offered through inbound call center services. This process helps in facilitating information allocation with different facilities like pre-recorded voice messages and fax. Inbound call center service provided by Centennial marketing group   involves, self-service, speech recognition and fax management. The aim is effective communication. 

Time of the customers and clients can be saved through inbound call center solutions.  Automated call handling process is specially tailor made for the requirements of client’s type of business. This saves time and effort on the part of Centennial marketing cmg’s clients. The inbound call center of this company tries to do their best for client’s satisfaction. 

An Interactive Voice Response outsourcing process helps in the benefit of its client. They suggest effective inbound telemarketing ways at reasonable cost. In order to get highest output from voice distribution phone plans or Interactive Voice Response, the company has to employ expert voice recording service and service providers. Voice recordings by Centennial marketing group can be done in least time inside a certified recording centre. Interactive Voice Response organism includes, services like self-service, speech identification and fax supervision expertise, etc. On the other hand, a simple programmed call handling system tailored to suit individual requirements.

Live Receptionist Service by Centennial Marketing Saves Working Capital for the Business

A company needs to do a considerable amount of investment for many purposes, including recruitment. But, that amount can comfortably be curtailed by opting for outsourced live receptionist service. Live Receptionist Service is one of the most important aspects of marketing of many products and service. Centennial marketing group helps in the effective process of marketing the products and services of its clients. There are specific methods of call handling for marketing purposes. In house recruitment can definitely be a solution. But, it is an expensive one. So, hiring the same service from some experienced call center service provider can make the task easier and less expensive. 

Call handling by expert receptionists can be done by the employees of centennial marketing cmg. The receptionists will give the impression that they are in the office of the client. They actually do not sound like call center employees, at the time of interaction. The callers get an enjoyable experience of talking to them. They will find it informative and interesting to talk to the receptionists, again and again. 

The company will grow by leaps and bounds. A specialist receptionist, answering to the calls makes new clients interested, even after the very first call. Live receptionist service companies like, Centennial marketing group helps getting the best live receptionist service for getting their work done. Hiring personal virtual receptionist leaves a good impression on the business for any business owner. That will also be done only at a fraction of the cost paid to in-house receptionists. 

Answering Service from a Call Center for Advertising or Marketing of Products and Services

Advertising is an industry in itself. The aim behind such an effort is majorly to persuade a particular group of customers to by products. Advertisers can use several media for delivering messages to consumers through magazines, newspapers, radio, television, dill boards and at times, simply direct mailing process. Direct mailing is the latest and a very viable method of advertising or marketing. This is a part of internet advertising. If advertising or marketing process can be executed in an effective manner, the process can generate interest in the particular business or product it is meant for. Centennial Marketing cmg does the process effectively. 

This helps in generating inbound interest in the products. It creates bad impression when inbound calls are pouring in for getting enough information about a product and there is nobody to answer those. Centennial marketing group employees remain there, always. They provide solution to all the problems from client’s or customer’s end. Answering service can work as an effective tool for internet advertising service.

The call center solutions for advertising industry include telephone answering service, order entry, sales service and many more. At the time of establishing the brand, 24 hours live customer service support is offered to the client by Centennial marketing cmg. At the time of doing direct marketing or direct mailing process, many questions might crop up about products, services or taking orders. Centennial marketing group can handle both, large or small volumes of calls and it helps in the strengthening process of the brand.

Centennial Marketing Service has the Qualities of Being One of the Best in Offshore

Outsourcing the service of inbound call center definitely helps a lot in saving time and extra expenditure. But, it is a real tough task to select the right contact center for availing the services. After all, the target of a client is always to find out high quality, but cost effective service.  Centennialmarketing.com knows what can help its clients take their business to an exceptional height. All such services will be provided by the company. 

There are a few basic questions that are needed to be answered before selecting the best call center. 

1. Which products are needed to be outsourced? Is it going to offer only live answering service or order taking service too?

2. Where will the product be outsourced? What is needed, an onshore company or an offshore one?

3. What is the right time for outsourcing? Is it urgent or a couple of months can be waited for? 

4. What will be the process to outsource?

There are a few criteria that should be kept in mind before selecting a contact center. It should meet all the needs. First, focus on the kind of relationship is being built. If it is a long term one it is needed to be handled in a different way than it is dealt with for a short term relationship. It is good to have a little idea about the goodwill and reputation of the service provider from previous clients, achievements and certifications. Centennial marketing service has all the qualities that any client seeks in a call center service provider.